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Achieving Uptime: Proactive Remediation using APM, Alerting and On-Call Management for Faster Incident Resolution

Webinar

Think About Your Audience Before Choosing a Webinar Title


Sponsored by appdynamics / xmatters

Monday, October 26, 2020
1 pm EDT

Try as we might, there is no perfect machine.  When a issue is impacting the digital experience of customers, it’s critical to align the right teams and stakeholders to swarm and resolve incidents quickly. Do your DevOps and SRE teams have the right visibility into troubleshooting issues as well as on-call and alerting tools to achieve faster mean time to resolution?

In this webinar, learn how xMatters and AppDynamics supports a joint insurance customer in incident management and resolution. You’ll learn about the best of on-call management and alerting practices during everything, from minor issues to major incidents. 

Bradley Owen
Senior Product Manager - AppDynamics, part of Cisco
Bradley Owen is focused on building solutions that will quickly deliver value to customers, drawing on over 20 years of industry experience as a product manager with companies like ServiceNow and Hewlett Packard Enterprise Services. He is an avid Wildcat fan with a BS in Systems Engineering from the University of Arizona. Together with colleagues and his two sons, Bradley founded SPARKprogramming.org to help inspire the next generation of programmers, leading coding events around the country.
Paul Porter
VP of Sales Engineering - xMatters
Paul is the VP of Sales Engineering with over 25 years of IT consulting, sales and presales experience. He joined xMatters in 2011 and manages the global presales team supporting new and existing clients. Prior to xMatters, he served in presales management and sales roles with Mercury, HP, and multiple startup software companies. He was also a leader within the Advanced Systems Group within Accenture. Paul holds a BS in Computer Science & Math, and a MS in Computer Science from Baylor University. 

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What You’ll Learn in This Webinar

You’ve probably written a hundred abstracts in your day, but have you come up with a template that really seems to resonate? Go back through your past webinar inventory and see what events produced the most registrants. Sure – this will vary by topic but what got their attention initially was the description you wrote.

Paint a mental image of the benefits of attending your webinar. Often times this can be summarized in the title of your event. Your prospects may not even make it to the body of the message, so get your point across immediately.  Capture their attention, pique their interest, and push them towards the desired action (i.e. signing up for your event). You have to make them focus and you have to do it fast. Using an active voice and bullet points is great way to do this.

Always add key takeaways. Something like this....In this session, you’ll learn about:

  • You know you’ve cringed at misspellings and improper grammar before, so don’t get caught making the same mistake.
  • Get a second or even third set of eyes to review your work.
  • It reflects on your professionalism even if it has nothing to do with your event.
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