Participants will gain a comprehensive understanding of the understanding the power of service management in reducing total IT costs in the age of generative AI, and acquire practical strategies and techniques to implement in their own organizations. Participants will be equipped with the knowledge and skills to leverage AI technologies effectively, leading to improved cost efficiencies and optimized IT operations.

Key Learning outcomes includes: 

1. Understanding the concept of service management & Identifying cost reduction opportunities
2. Measuring and tracking IT costs & Developing a cost-conscious mindset
3. Leveraging automation and self-service capabilities
4. Establishing a culture of continuous improvement 
5. How generative AI technologies, such as Chatbots and automation tools, can enhance service management practices and contribute to reducing total IT costs
6. Developing AI competency and organizational readiness: Learn about the skills, training, and change management strategies necessary to successfully adopt and leverage generative AI technologies in reducing total IT cost.