There's more riding on the performance and availability of IT environments than ever. Digital business transformation became a necessity in the sudden workplace shifts and economic downturn brought on by the COVD-19 pandemic. As the economy continues to recover, businesses now expect IT will be able to respond and pivot to changing conditions no matter what they are or how quickly they occur.
Savvy IT teams have learned to expect the unexpected by embracing modern incident management based on DevOps best practices. A modern incident and change management approach enables IT teams to adroitly respond to any outage or sudden degradation in application performance. The most important thing to remember about incident management is that while practice exercises may never precisely mirror an actual crisis, organizations that have well-rehearsed IT policies, processes and procedures and practice them often will respond faster and better.
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