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Market Research: The Surprising Cost of On-Call Operations


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Sponsored by Shoreline

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On Demand
Data and insights from over 300 on-call practitioners, managers and executives revealed some surprising data on the cost of on-call, it's biggest drivers and key recommendations for reducing costs while improving the customer experience.

Anyone responsible for operations or reliability should attend this session to gather benchmark data, learn about the cost drivers for on-call and understand the frequency of major incidents. You'll also learn about practical strategies you can begin implementing today to lower costs and improve productivity while increasing availability.

Anurag Gupta, founder and CEO of Shoreline.io and Ashley Stirrup, Shoreline COO will present findings from the study and discuss the implications. Anurag offers a unique perspective on this new data based on their experience developing best practices that were essential to scaling more than 15 different AWS cloud services over eight years.

Key Takeaways:
  • Benchmark data on the typical size of on-call teams, average time to resolve incidents, growth rates and time spent on toil.
  • The frequency of escalations and their impact on the time-to-resolve incidents
  • The number of major incidents companies experienced in the last 12 months and the most common causes
  • Three actionable recommendations to systematically improve on-call team productivity and infrastructure and application reliability
Anurag Gupta
Founder and CEO - Shoreline Software
Anurag is the founder and CEO of Shoreline.io, where he brings 20+ years of enterprise operational experience. Before Shoreline, Anurag was a vice president at AWS, where he was responsible for transactional databases and analytic services, growing the business a thousand-fold during his tenure. Anurag started Shoreline with the hope of relieving operational headaches and middle of the night fire drills for customers.
Ashley Stirrup
COO - Shoreline Software
Ashley is the chief operating officer for Shoreline.io. Before Shoreline, Ashley was the chief marketing officer for Algolia, a search engine used by e-commerce, media and technology companies to power more than 1 trillion search requests per year. Prior to Algolia, Ashley was the chief marketing officer for Talend, a leading data integration company helping some of the world’s largest companies turn data into insight. Ashley has held a number of senior leadership positions in marketing and products at leading cloud and software companies, including ServiceSource, Taleo, Citrix and Siebel Systems.

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What You’ll Learn in This Webinar

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