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Incident Resolution: From Alert to Resolved


Think About Your Audience Before Choosing a Webinar Title


Wednesday, August 11, 2021
11 a.m. ET

Ever have an incident resolve itself? Not mysteriously, but deliberately, by design? By understanding the concepts of runbook automation, you can use your existing operational toolchain to recognize a fault, diagnose the issue and resolve it before you can say, "Excuse me, I have to take this." We will demonstrate a full self-healing automation cycle using alerts, PagerDuty and Rundeck - and after this webinar, you’ll be able to do the same!

In this session, you’ll learn:

  • How to optimize your automation workload
  • Tips and tricks for getting the most out of your response actions
  • Strategies for tackling complex issues
Keith Hudgins
Strategic Customer Success Manager - Rundeck by PagerDuty
Strategic Customer Success Manager - Rundeck by PagerDuty
Strategic Customer Success Manager - Rundeck by PagerDuty

On-Demand Viewing:

What You’ll Learn in This Webinar

You’ve probably written a hundred abstracts in your day, but have you come up with a template that really seems to resonate? Go back through your past webinar inventory and see what events produced the most registrants. Sure – this will vary by topic but what got their attention initially was the description you wrote.

Paint a mental image of the benefits of attending your webinar. Often times this can be summarized in the title of your event. Your prospects may not even make it to the body of the message, so get your point across immediately.  Capture their attention, pique their interest, and push them towards the desired action (i.e. signing up for your event). You have to make them focus and you have to do it fast. Using an active voice and bullet points is great way to do this.

Always add key takeaways. Something like this....In this session, you’ll learn about:

  • You know you’ve cringed at misspellings and improper grammar before, so don’t get caught making the same mistake.
  • Get a second or even third set of eyes to review your work.
  • It reflects on your professionalism even if it has nothing to do with your event.