Raise your hand if you enjoy being buried in alerts or woken up at 2 a.m. — yeah … thought so. Ever-rising customer expectations around high availability and performance put massive pressure on the teams who develop and support SaaS products. And teams are literally losing sleep over it. Until outages and other incidents are a thing of the past, organizations need to invest in a way of dealing with them that won’t lead to burn-out.
In this session, you’ll learn how to combine the latest tooling with DevOps practices in the pursuit of a sustainable incident response workflow. It’s all about transparency, actionable alerts, resilience and learning from each incident.
Serhat Can is a versatile engineer who has built and operated products as part of Atlassian’s Opsgenie team since 2015. As an engineer and DevOps evangelist his main interest is helping teams build better on-call and incident response practices. He is a frequent speaker at international conferences where his talks focus on DevOps, incident response, on-call and the AWS ecosystem. Serhat organizes many conferences and community events in Turkey where he lives. He’s an AWS Community Hero. He helps coordinate DevOpsDays in more than 80 cities around the world and publishes content on his own blog medium.com/serhatcan and personal website serhat.io. Stay in touch with Serhat on twitter.com/srhtcn and linkedin.com/in/serhatcan.