How Expedia Improved Developer Productivity and Reduced MTTR by Over 90%
Webinar
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Sponsored by OVEROPS
Tuesday, September 29, 2020
1 pm ET
What You’ll Learn in This Webinar
Expedia prides itself on relentless commitment to customer service, and its engineering team is on the front lines of delivering on that promise. Particularly in light of recent COVID-19 travel uncertainty, the company has invested heavily in providing a seamless digital platform that automates even the most complicated travel journeys and intelligently connects millions of travelers and suppliers, to customer service agents.
The Virtual Agent Platform team, responsible for Expedia’s strategic web applications, microservices and APIs, is under immense pressure to prevent any critical production issues that could hurt customer experience. When faced with challenges brought on by the global pandemic, the team needed a way to not only shift left to improve code quality, but to also achieve deeper visibility across the CI/CD pipeline for faster error resolution. As part of this initiative, they turned to solutions like OverOps.
In this webinar, Expedia’s Director of Technology, Ravi Vankamamidi and Site Reliability Engineer Gavan McLaughlin will share:
- How his team increased visibility into their applications to reduce MTTI and MTTR by over 90%
- The strategies Expedia employed using OverOps to improve code quality across their entire pipeline
- How contextual runtime data from OverOps helped the team cut down reliance on logging and eliminate critical errors
Eric Mizell
VP of Solution Engineering - OverOps
Eric is VP of Solution Engineering at OverOps where he helps developers, operations teams and executives create modern and reliable software by overseeing our Solution Engineering, Services, and Customer Success teams. He brings over 20 years of software development and leadership experience in organizations like Terracotta, Hortonworks and Kinetica, and a focus on keeping things simple, scalable, and performant.
Gavan McLaughlin
Site Reliability Engineer - Expedia
Gavan McLaughlin is a Senior Site Reliability Engineer at Expedia Group building and maintaining the freeway system for engineers to optimize cost and pace without sacrificing quality. Prior to Expedia, he worked in financial and e-commerce industries and is a proud US Army veteran. Gavan's passionate about problem solving and alleviating the biggest friction points in the user experience.
Ravi Vankamamidi
Director of Technology - Expedia Inc.
Ravi is the Director of Technology at Expedia Inc. focused on creating Expedia’s Conversational Platform enabling high-value conversations between travelers and Expedia agents, live and virtual. Before Expedia, Ravi worked in multiple bay area startups and was a co-founder in an RFID-based asset tracking company. Ravi revels in creating scalable business-critical platforms and building high-performance teams.
