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Fireside Chat on Value Stream Management


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Sponsored by everbridge

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Value stream management is a concept that has existed for many years, but only now, as DevOps transformations are finally maturing, are we starting to see its importance as part of the software development life cycle. The key benefits of value stream management are in delivering greater business value, quicker time-to-delivery and removal of waste and toil from our delivery practices. However, all of these benefit delivery of new business services. What about the restoration of business services because of a critical event? We are required to return business services to value delivery, be quick about it and do so without impacting our other innovation work.

Join us for this fireside chat where Stephen Walters, solution architect with Everbridge, and Bryn Jones, senior incident and problem manager at Sky, discuss how applying value stream management principles to incident management, especially value stream mapping, can help organizations enhance business services and also apply the lessons learned along the way.

Stephen Walters
Solution Architect - Everbridge
Stephen works as a Solution Architect for xMatters, an Everbridge Company, providing a Service Reliability Platform for integrating and orchestrating better, faster Incident & Defect Management for Critical Event Management in enterprise scale corporations. He has extensive expertise with Business and IT Strategy alignment, design and implementation of Software Development Lifecycle Frameworks, including CMMI, ITIL, TOGAF, SCRUM, SAFe & DevOps.
Bryn Jones
Senior Incident & Problem Manager - Sky UK
Bryn Jones is the Incident Management process owner at Sky, UK, Europe's leading media and Entertainment Company. He ensures Major or escalated incident resolution is achieved promptly whilst ensuring the end-users, consumers, and key stakeholders are kept updated and informed throughout the duration of the incidents and during root cause investigations.


What You’ll Learn in This Webinar

You’ve probably written a hundred abstracts in your day, but have you come up with a template that really seems to resonate? Go back through your past webinar inventory and see what events produced the most registrants. Sure – this will vary by topic but what got their attention initially was the description you wrote.

Paint a mental image of the benefits of attending your webinar. Often times this can be summarized in the title of your event. Your prospects may not even make it to the body of the message, so get your point across immediately.  Capture their attention, pique their interest, and push them towards the desired action (i.e. signing up for your event). You have to make them focus and you have to do it fast. Using an active voice and bullet points is great way to do this.

Always add key takeaways. Something like this....In this session, you’ll learn about:

  • You know you’ve cringed at misspellings and improper grammar before, so don’t get caught making the same mistake.
  • Get a second or even third set of eyes to review your work.
  • It reflects on your professionalism even if it has nothing to do with your event.