SRE is becoming the new ITSM - but is it really that simple? SREs' remit is broader than ever and the complexities of their domain have never been higher. What started as keeping production systems running is fast becoming the protector of the customer experience. In today’s world, that makes the SRE position a key strategic enabler of the overall success of the business.

As an SRE, quality and reliability have always been job one. But the insights now available provide an unparalleled view of the efficiency of the software delivery process. They boost the development process and provide visibility into bottlenecks and issues with work distribution (tech debt, rework, etc). Customer satisfaction is now in the hands of the SRE and efficiency is only half the battle. Are customers receiving the value that was intended? Or, more importantly, the value that they expect?

Join Bob Davis, CMO of Plutora, and Helen Beal, chair of the Value Stream Management Consortium, to find out how SREs positively affect flow and realization and how value stream management principles and practices can be the missing link in maximizing customer experience.

Key Takeaways:

• How ITSM is evolving and becoming an important strategic ingredient to the value delivered
• How valuable insights from SREs post-production can significantly enhance the flow of value through the value stream
• How additional insight into the customer experience can be the missing piece in understanding the effectiveness of your software delivery factory."