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Efficiency or Effectiveness - Why Choose? Double Down With SRE and VSM


Think About Your Audience Before Choosing a Webinar Title

Sponsored by PLUTORA   Plutora Logo


On Demand

SRE is becoming the new ITSM - but is it really that simple? SREs' remit is broader than ever and the complexities of their domain have never been higher. What started as keeping production systems running is fast becoming the protector of the customer experience. In today’s world, that makes the SRE position a key strategic enabler of the overall success of the business.

As an SRE, quality and reliability have always been job one. But the insights now available provide an unparalleled view of the efficiency of the software delivery process. They boost the development process and provide visibility into bottlenecks and issues with work distribution (tech debt, rework, etc). Customer satisfaction is now in the hands of the SRE and efficiency is only half the battle. Are customers receiving the value that was intended? Or, more importantly, the value that they expect?

Join Bob Davis, CMO of Plutora, and Helen Beal, chair of the Value Stream Management Consortium, to find out how SREs positively affect flow and realization and how value stream management principles and practices can be the missing link in maximizing customer experience.

Key Takeaways:

  • How ITSM is evolving and becoming an important strategic ingredient to the value delivered
  • How valuable insights from SREs post-production can significantly enhance the flow of value through the value stream
  • How additional insight into the customer experience can be the missing piece in understanding the effectiveness of your software delivery factory."
Helen Beal
Chief Ambassador - DevOps Institute
Helen Beal is a DevOps and Ways of Working coach, Chief Ambassador at DevOps Institute and an ambassador for the Continuous Delivery Foundation. She is the Chair of the Value Stream Management Consortium and provides strategic advisory services. She hosts the Day-to-Day DevOps webinar series for BrightTalk, speaks regularly on DevOps topics and is a DevOps editor for InfoQ. She regularly appears in TechBeacon’s DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards.
Bob Davis
Chief Marketing Officer - Plutora
Bob brings to Plutora more than 30 years of engineering, marketing and sales management experience with high technology organizations from emerging start-ups to global 500 corporations. Before joining Plutora, Bob was the Chief Marketing Officer at Atlantis Computing, a provider of Software Defined and Hyper Converged solutions for enterprise customers. He has propelled company growth at data storage and IT management companies including Kaseya (co-founder, acquired by Insight Venture Partners), Sentilla, CA, Netreon (acquired by CA), Novell and Intel.

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What You’ll Learn in This Webinar

You’ve probably written a hundred abstracts in your day, but have you come up with a template that really seems to resonate? Go back through your past webinar inventory and see what events produced the most registrants. Sure – this will vary by topic but what got their attention initially was the description you wrote.

Paint a mental image of the benefits of attending your webinar. Often times this can be summarized in the title of your event. Your prospects may not even make it to the body of the message, so get your point across immediately.  Capture their attention, pique their interest, and push them towards the desired action (i.e. signing up for your event). You have to make them focus and you have to do it fast. Using an active voice and bullet points is great way to do this.

Always add key takeaways. Something like this....In this session, you’ll learn about:

  • You know you’ve cringed at misspellings and improper grammar before, so don’t get caught making the same mistake.
  • Get a second or even third set of eyes to review your work.
  • It reflects on your professionalism even if it has nothing to do with your event.