In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Without strong leadership within teams, you get chaotic, stressful, and tiring situations that waste valuable engineering time, slow down resolution, and most importantly, impact your customers.
Operationally mature organisations use proven incident response systems led by Incident Commanders. Incident Commanders provide the leadership needed to help stabilize major incidents fast.
In this webinar, we’ll take lessons learned from formalized incident response, such as those used by first responders, and show you how to apply those same practices to your organization. By utilising these methods you’ll improve both the speed and effectiveness of your team’s response, reducing the amount of downtime experienced.
In this workshop, attendees will:
Julie Gunderson is a DevOps advocate at PagerDuty, where she works to further the adoption of DevOps best practices and methodologies. She has been actively involved in the DevOps space for over five years and is passionate about helping individuals, teams and organizations understand how to leverage DevOps and develop amazing cultures. Julie has delivered talks at conferences such as DevOpsDays, Velocity, Agile Conf, OSCON and more, as well as being community moderator at opensource.com. Julie is also a founding member and co-organizer of DevOpsDays Boise. In her off time Julie can be found either traipsing through the mountains in Idaho, or making circuit boards into wearable art.