Sponsored by Cyara

January 31, 2019

1 PM ET 

Customer experience is today’s battleground, and delivering great experiences relies on constantly improving the technology used to engage your customers. Good DevOps practices are key to accelerating development, while improving quality. High performers understand that improvement isn't possible without knowing where you are and where you want to be. Some teams focus on quality metrics, such as code quality, but if you want the big picture, measurement needs to focus on much more. Catching defects earlier in the development cycle, and better customer experience awareness are key to assuring customer satisfaction – the real measure of value.

Join this webinar and gain insights from Dr. Nicole Forsgren of Google and Amy Hudson of Cyara on how DevOps can help you improve your customer experience and improve customer satisfaction.

In this webinar, you will learn: 

  • How smart investments in technology, process, and culture can drive quality outcomes
  • How customer satisfaction is a key aspect of performance, and how customer satisfaction feeds back into smart technology decisions and innovation
  • The importance of measurement, the most important things to measure along your improvement and quality journey


Amy Hudson_Headshot Trimmed

Amy Hudson, Global Head, Discovery & Enablement, Cyara

Amy leads Cyara’s Discovery & Enablement team, which focuses on solving a range of customers’ CX SDLC and operational challenges, by taking a holistic approach to CX Assurance. Amy joined Cyara to building out the Domain Consulting team, helping customers address challenges beyond just testing automation. She has spent her career in technology, starting at Accenture, where she was trained in both strategic and implementation technology consulting. Amy holds a B.S. from Cornell University and an MBA from Tuck School of Business at Dartmouth.









Nicole Forsgren, Research and Strategy, Google

Dr. Nicole Forsgren is responsible for DevOps research and strategy at Google and  is best known for her work measuring the technology process and as the lead investigator on the largest DevOps studies to date. She has been a professor, sysadmin, and performance engineer. Nicole has been awarded public and private research grants (funders include NASA and the NSF), and her work has been published in several peer-reviewed journals. Nicole earned her PhD in Management Information Systems from the University of Arizona, and she is an Academic Partner at Clemson University and Florida International University.