DevOps in an Unplanned World

April 21st, 1:00p EDT

Communication is the glue that binds developers and operations staff, plus any additional stakeholders in the IT process. Without a strong communication layer shared across the organization, DevOps becomes nearly impossible to achieve.

Many teams believe they have got communication covered with a handful of tools. The combination of SMS, email, Skype and ChatOps tools—homegrown or commercial—helps them get in touch throughout the normal release lifecycle. But what happens when things break? Attend this webinar sponsored by Everbridge to learn:

How critical incidents challenge DevOps processes
What common communication practices cause delays in the resolution - process, especially amongst DevOps teams
How automating communications can reduce incident response delays

Vincent Geffray

Senior Director of Product Marketing

Vincent is a Senior Director of Product Marketing at Everbridge with focus on IT Alerting & Communications and IoT. He has over fourteen years of experience in the information technology business, designing, promoting and selling Enterprise IT Operations Management solutions including Critical Communications, Application Performance Management,and IT Process and Workload Automation. He's got an international experience as he started his career in Europe and has been in North America for the past 10 years. Vincent holds a Master of Science (Mechanical Engineering and Computer Science) and executive certificates from the MIT - Sloan School of Management.

Jayne Groll

President of ITSM Academy

Jayne Groll is ITSM Academy’s co-founder and President. She holds numerous certifications and credentials including: ITIL Expert and Service Manager, Certified ScrumMaster, ISO/IEC 20000 Consultant and HDI Help Desk Manager. Jayne is very active in the ITSM and DevOps communities and is a frequent webinar and conference presenter. Prior to co-founding ITSM Academy, Jayne worked for more than 20 years as an IT Practitioner and held several IT senior management roles. Her experience spans a wide range of industries including legal, telecommunications, retail, non-profit, insurance and hospitality.

Alan Shimel

Editor-In-Chief, DevOps.com

As Editor-in-chief of DevOps.com, Alan Shimel is attuned to the world of technology. Alan has founded and helped several technology ventures, including StillSecure, where he guided the company in bringing innovative and effective networking and security solutions to the marketplace. Shimel is an often-cited personality in the security and technology community and is a sought-after speaker at industry and government conferences and events. In addition to his writing on DevOps.com and Network World, his commentary about the state of technology is followed closely by many industry insiders via his blog and podcast, "Ashimmy, After All These Years" (www.ashimmy.com). Alan has helped build several successful technology companies by combining a strong business background with a deep knowledge of technology. His legal background, long experience in the field, and New York street smarts combine to form a unique personality.

DevOps in an Unplanned World:Perfecting Communication During Critical Incidents