As organizations plan for and assess the impact of IT incidents, one KPI that is often used is the mean time to resolution/repair, or MTTR -- the average time required to resolve a service issue. The lower the MTTR, the smaller the business impact an IT incident will have.
When it comes to incident management, we are all trying to reduce MTTR and improve incident response quality. How does the relationship between people, data and time help us maximize our incident response?
In this webinar, we will explore this relationship and discuss ways to improve our incident response process by: