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DevOps Collaboration: Right People, Right Data, Right Time


Think About Your Audience Before Choosing a Webinar Title

Sponsored by everbridge

Thursday, October 14, 2021
11 a.m. ET

As organizations plan for and assess the impact of IT incidents, one KPI that is often used is the mean time to resolution/repair, or MTTR -- the average time required to resolve a service issue. The lower the MTTR, the smaller the business impact an IT incident will have.

When it comes to incident management, we are all trying to reduce MTTR and improve incident response quality. How does the relationship between people, data and time help us maximize our incident response?

In this webinar, we will explore this relationship and discuss ways to improve our incident response process by:

  • Notifying and bringing together resources in a timely manner
  • Automatically involving and engaging the right people
  • Providing responders with the information and context they need
Eric Maxwell
Solutions Architect - xMatters, An Everbridge Company
Eric is a Solution Architect with xMatters, an Everbridge company, focused on helping customers going through digital transformation connect isolated systems and automate processes and user touchpoints. Previous to xMatters he spent 8 years at a large hardware and solutions corporation going through digital transformation. During this time he held roles as a product manager as well as managing SREs and operations within a development organization implementing Agile and DevOps concepts. He worked on a range of projects building platforms and services to help customers improve their customer experience through digital operations and interaction. This included transformations of their platform from on-prem to cloud, converting to containers, and implementing microservices.

OnDemand Viewing:

What You’ll Learn in This Webinar

You’ve probably written a hundred abstracts in your day, but have you come up with a template that really seems to resonate? Go back through your past webinar inventory and see what events produced the most registrants. Sure – this will vary by topic but what got their attention initially was the description you wrote.

Paint a mental image of the benefits of attending your webinar. Often times this can be summarized in the title of your event. Your prospects may not even make it to the body of the message, so get your point across immediately.  Capture their attention, pique their interest, and push them towards the desired action (i.e. signing up for your event). You have to make them focus and you have to do it fast. Using an active voice and bullet points is great way to do this.

Always add key takeaways. Something like this....In this session, you’ll learn about:

  • You know you’ve cringed at misspellings and improper grammar before, so don’t get caught making the same mistake.
  • Get a second or even third set of eyes to review your work.
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